Kisan City provides access to agricultural inputs, animal husbandry products, farm tools and selected grocery or food products through an independent retail and marketplace platform.
This Product & Brand Disclaimer clarifies the scope of our responsibility in relation to product information, product performance, third-party brands, trademarks, logos and user reliance.
By browsing, purchasing or using products offered through Kisan City, you acknowledge that many items are manufactured, packed, marketed, branded or supplied by third parties and that outcomes can vary significantly based on usage, storage, local conditions and manufacturer instructions.
1. Third-Party Manufacturing and Supply
Unless expressly stated otherwise in writing on this website, products listed on Kisan City are manufactured, packed, branded, marketed, imported, distributed or supplied by third-party entities.
Product labels, ingredients, composition, dosage, instructions, warnings, claims, certifications, batch details, manufacturing dates and expiry dates are generally created, controlled or provided by the respective manufacturer, brand owner, importer, distributor or supplier.
Kisan City makes reasonable efforts to display product information accurately, but product packaging, formulation, imagery, specifications, price, stock, availability and regulatory details may change without prior notice.
2. Trademark and Brand Notice
The brands, trademarks, logos, product names, trade names, labels, images and other brand identifiers displayed on Kisan City are the property of their respective owners and are used solely to identify genuine products available on our platform.
Kisan City is an independent retailer and marketplace. Products available on this platform may be sourced through authorized distributors, wholesalers, retailers, brands, sellers or other lawful commercial supply channels.
Unless expressly stated in writing on this website, Kisan City does not claim to be an authorized dealer, authorized distributor, official partner, representative, affiliate, franchisee, licensee, agent, sponsor or endorsed seller of any brand displayed on this platform.
The display or reference of any trademark, logo, brand name, product image, product name or trade name is solely for product identification, cataloguing, informational, comparison and product discovery purposes and does not imply sponsorship, endorsement, authorization, dealership, partnership, certification, affiliation or any other commercial relationship with the respective trademark owner.
All trademarks, logos and brand materials remain the exclusive property of their respective owners. Kisan City does not claim ownership over third-party trademarks or brand assets.
3. Genuine Products and Lawful Supply Channels
Products offered on Kisan City are represented as genuine products procured through lawful commercial supply channels and, where applicable, are supplied with valid tax invoices and sold in accordance with applicable laws and regulations.
Product warranties, guarantees, after-sales support, replacement obligations, claim verification and product liability, where applicable, may be subject to the terms, conditions and verification processes of the respective manufacturer, brand owner, importer, distributor or seller.
Kisan City may assist customers with reasonable support, but we do not independently create or extend any manufacturer warranty unless expressly stated by Kisan City in writing.
4. No Guaranteed Agricultural or Livestock Outcome
Kisan City does not guarantee any specific crop yield, germination rate, pest-control result, soil improvement, animal weight gain, milk yield, fertility outcome, disease control or business result from the use of any product sold through the platform.
Actual outcomes depend on multiple factors including climate, soil, irrigation, storage, dosage, timing, application technique, crop stage, animal health, breed, feed practices and local environmental conditions.
5. Read Labels and Use Responsibly
- Always read and follow the manufacturer's label, instructions, warnings, compatibility notes and safety precautions before use.
- Use protective equipment, storage practices and application procedures appropriate for the product category.
- Do not use products in a manner that is inconsistent with label directions, legal restrictions or professional guidance.
- Check batch number, manufacturing date, expiry date, seal condition and product suitability before opening, applying, consuming or using any product.
- For regulated or technical agricultural, veterinary or food products, consult a qualified professional where appropriate before use.
6. Professional Advice and Legal Compliance
Information shared on the platform, in product listings, blogs, chats, calls or support messages is general in nature and should not be treated as a substitute for advice from qualified agronomists, veterinarians, crop advisors, nutrition experts, medical professionals or other licensed specialists.
You are responsible for checking whether a product is suitable, lawful and approved for your intended use, crop, livestock type, geography and local regulations.
7. Food and Wellness Products
Any statements relating to food products such as ghee, grains, oils, gud or shakkar are for general informational purposes only and should not be interpreted as medical advice, diagnosis, treatment or guaranteed health outcomes.
8. Product Images, Descriptions and Availability
Product images are for identification and reference. Actual packaging, label design, shade, size, batch, formulation, offer pack, bundled item or accessories may vary depending on manufacturer updates, stock availability and supply chain changes.
Kisan City may correct listing errors, pricing errors, stock errors or content inaccuracies at any time and may cancel or refuse orders affected by such errors as permitted by our Terms & Conditions and applicable law.
9. Limitation of Responsibility
To the extent permitted by law, Kisan City shall not be responsible for losses, claims, injuries, crop damage, livestock losses, reduced output, business interruption, loss of profit, loss of goodwill or dissatisfaction arising from improper product selection, misuse, improper storage, failure to follow instructions, third-party manufacturing defects, brand-owner representations, supply chain actions or conditions outside our reasonable control.
Nothing in this disclaimer limits any non-excludable rights available to consumers under applicable law. Where liability cannot be excluded, Kisan City's liability shall be limited to the remedy permitted under applicable law and the relevant order value, unless a different remedy is mandatorily required.
10. Intellectual Property Correction Requests
If you are the owner or authorized representative of any trademark, copyright, design, label, product image or other intellectual property and believe that any content on Kisan City requires correction, modification or removal, please contact us at support@kisancity.com with relevant ownership details, authorization proof, URLs, screenshots and a clear description of the concern.
We will review such requests promptly and take appropriate action where legally required.
Need help with this policy?
For policy-related questions, grievance support or order issues, please contact the Kisan City support team.
Mehra Dhani, Near Kabir Minor, Kirtan Road, Mattershyam, Hisar, Haryana - 125001