This Shipping & Delivery Policy explains how Kisan City processes, dispatches and delivers orders placed through the platform.
Delivery timelines shown on the platform or communicated after purchase are estimates only and may change based on product availability, location, logistics capacity, weather and other factors beyond our reasonable control.
1. Serviceability and Order Acceptance
- Order acceptance is subject to stock availability, serviceable delivery locations, category restrictions and internal verification where required.
- Some products may only be deliverable to certain pin codes, states or regions due to logistics, perishability or legal restrictions.
- If an order cannot be serviced after placement, Kisan City may cancel the order and process an eligible refund for any prepaid amount.
2. Order Processing and Dispatch
Orders are generally processed as quickly as reasonably possible after confirmation. Dispatch timing may vary based on inventory location, product category, seller readiness, packaging requirements, payment confirmation and operational workload.
3. Delivery Timelines
- Estimated timelines are indicative and not guaranteed delivery commitments.
- Delivery may take longer in remote locations, during peak demand, public holidays, extreme weather, regional restrictions, strikes, route disruptions or other force majeure situations.
- Split shipments may occur where different items in the same order are sourced, packed or dispatched separately.
4. Shipping Partners and Tracking
Kisan City may use third-party courier, logistics and transport partners for dispatch and last-mile delivery. Tracking details may be shared when available, but actual movement, delays and delivery execution remain dependent on the logistics partner's network and service conditions.
5. Customer Responsibilities
- Provide a complete and accurate delivery address, contact number and recipient details at the time of purchase.
- Ensure that someone is available to receive the order at the delivery location where required.
- Promptly respond to verification calls, address confirmation requests or delivery coordination messages, if any.
6. Delays, Failed Delivery and Reattempts
If delivery is delayed, attempted unsuccessfully, refused by the recipient or becomes impossible due to an incorrect address or unavailable recipient, the shipment may be returned, rescheduled or cancelled depending on the product category and logistics feasibility. Additional charges may apply where permitted and communicated.
7. Damaged Packages, Shortage and Delivery Issues
- Inspect the package, seal and outer condition at the time of delivery, wherever reasonably possible.
- If the shipment appears visibly damaged, tampered with or incomplete, document the condition and report it to Kisan City support at the earliest.
- For shortage, damage or wrong-item claims discovered after delivery, contact support as soon as possible and preferably within 48 hours with supporting photos and order details.
8. Risk, Title and Support
Subject to applicable law and category-specific rules, responsibility for the goods generally passes upon delivery to the recipient or completion of delivery at the address provided. If you face delivery-related issues, contact Kisan City support so that we can coordinate review with the logistics partner or seller as appropriate.
Need help with this policy?
For policy-related questions, grievance support or order issues, please contact the Kisan City support team.
Mehra Dhani, Near Kabir Minor, Kirtan Road, Mattershyam, Hisar, Haryana - 125001