Welcome to the Privacy Policy of Kisan City. At Kisan City ("we", "us" or "our"), your privacy is important to us. This policy explains how we collect, use, disclose and safeguard your information when you use our website, services and related features.
By accessing or using our platform, you agree to this Privacy Policy. If you do not agree with it, please do not use the platform. We may update this policy from time to time, and the revised version will be reflected with an updated date on this page.
1. Disclaimer Regarding Products
Kisan City offers agricultural products including pesticides, seeds, fertilizers, animal feed, supplements and farming tools, along with selected grocery and food products. Many of these products are manufactured or supplied by third-party brands and partners.
We do not guarantee any specific crop yield, livestock performance, business outcome or personal result from the use of any third-party product. Product performance may vary depending on usage, weather, storage conditions, soil quality, water quality, animal health, handling practices and other external factors.
Users should always read product labels, instructions, dosage guidance, warnings and safety precautions before use. Kisan City will not be liable for damage, loss or health issues caused by misuse, improper storage, failure to follow label directions or dissatisfaction with third-party product performance.
2. Information We Collect
- Personal information such as your name, phone number, email address, billing address, delivery address and any details you voluntarily submit while using the platform.
- Device and usage information such as IP address, browser type, operating system, log data, pages viewed, clicks, session details and platform interaction patterns.
- Location information, where permitted by you or your device settings, to improve delivery accuracy, regional relevance and user experience.
- Payment and transaction details processed through secure third-party payment partners, along with order history and invoice information.
- Communication records such as messages, support requests, complaints, chats, call notes or other interactions with our team.
- Agriculture knowledge searches that do not match a published Kisan City article. We may record the search phrase with limited device and account details, such as IP address, user agent, user ID and phone number when you are signed in, to identify useful topics for future farmer guides.
3. How We Use Your Information
- To create and manage your account and provide access to platform features.
- To process orders, payments, shipping, delivery updates, replacements, returns and refunds.
- To improve platform performance, customer support, delivery quality and product recommendations.
- To understand unanswered agriculture questions and plan practical new articles for farmers.
- To send service messages, order alerts, account notifications, offers, campaigns and important legal or operational updates.
- To detect fraud, prevent misuse, resolve disputes and comply with legal or regulatory obligations.
4. Data Sharing and Disclosure
We do not sell your personal data. However, we may share relevant information when reasonably necessary to operate the business and fulfill your orders.
- With trusted third-party vendors and service providers for payments, logistics, customer support, analytics, messaging and technology operations.
- With legal, regulatory or enforcement authorities where disclosure is required by law, court order or for the protection of our rights, users or business.
- With marketing or analytics partners in a restricted manner that supports business insights and campaign measurement.
- A knowledge-search phrase may be sent to our configured web search provider when no Kisan City article matches. The results shown on Kisan City exclude external links, images and videos.
5. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, compliance, dispute handling, fraud prevention and record-keeping requirements under applicable law.
6. Children's Privacy
Our services are intended for users who are at least 18 years old. We do not knowingly collect personal information from children below 18 years of age. If we become aware that such information has been collected, we will take appropriate steps to remove it.
7. Data Security
We use reasonable administrative, technical and operational safeguards to protect your information from unauthorized access, disclosure, alteration or misuse. However, no website, app, server or digital transmission can be guaranteed to be completely secure.
8. Your Rights and Choices
You may request access to, correction of or deletion of your personal information, subject to our legal, operational and security obligations. You may also opt out of promotional communications and disable location access from your device settings where applicable.
9. Cookies and Tracking Technologies
We may use cookies, pixels and similar technologies to keep you signed in, remember your preferences, measure traffic and improve site performance. You can manage or disable cookies through your browser settings, although some features of the platform may not function properly as a result.
10. Shipping and Service Information
Orders may be shipped through third-party courier and logistics partners. Delivery estimates are indicative only and may vary based on product availability, serviceable pin code, weather, operational constraints, strikes, local restrictions or other unforeseen events. Kisan City is not responsible for courier delays or losses that occur outside our reasonable control.
11. Jurisdiction
Any dispute, claim or legal proceeding arising out of or relating to this policy or the use of our platform shall be subject to the jurisdiction of courts located in Hisar, Haryana, unless otherwise required by applicable law.
Need help with this policy?
For policy-related questions, grievance support or order issues, please contact the Kisan City support team.
Mehra Dhani, Near Kabir Minor, Kirtan Road, Mattershyam, Hisar, Haryana - 125001